What are your shipping times?
Processing takes 1–2 business days (Mon-Fri). UK delivery typically takes 5–8 business days (Mon-Fri) after dispatch. The total time usually is 1-10 business days (Mon-Fri)
What is your return window?
You can return items within 30 days of delivery if unused, with tags, and in original packaging. Start by emailing info@velantra-london.co.uk.
Do you offer exchanges?
No direct exchanges. Return the item for a refund and place a new order.
How do I track my order?
We email a tracking link once your order ships.
Can I change or cancel my order?
Yes, within two hours of purchase. Email info@velantra-london.co.uk immediately.
My item arrived damaged or incorrect.
Email us within 48 hours with photos and your order number for a quick resolution.
